Product Manager - Online

Role: Product Manager – Online

Role Type: Permanent, Full Time

Working Location: London or Peterborough, Hybrid (3 days per week in office)

Reports to: Head of Product

Role summary

We’re looking for an energetic, hands-on Product Manager to lead the delivery of key online journeys and ecommerce experiences across Travelex’s digital channels. This role sits within our Online product area, supporting customer journeys, ecommerce capabilities, content and web platform initiatives, with a focus on clear backlog ownership and effective delivery. You’ll operate in a regulated, global environment, working across engineering, commercial teams, geo teams and external partners to translate business and customer needs into clear, deliverable outcomes. This is a delivery-focused Product role — you’ll be expected to bring structure, clarity and momentum to a wide range of initiatives.

Key responsibilities

• Own and manage the product backlog for key Online areas
• Translate business, customer and partner requirements into actionable user stories
• Work closely with engineering teams to ensure delivery clarity
• Drive end-to-end delivery and resolve blockers
• Partner with commercial, geo and operational teams
• Lead product conversations with senior stakeholders and external partners
• Own partner-facing interactions and manage delivery complexity
• Collaborate with design/UX on journeys and content
• Partnering with Data teams to define analytics briefs to drive measurable outcomes
• Support CMS and platform evolution
• Navigate regulated environment requirements
• Work across global markets and local needs
• Coordinate effectively with global teams across time zones, with occasional flexibility where required

Must have

• 3+ years experience in Product Manager or similar role
• Strong online ecommerce product experience
• Backlog, prioritization and requirements ownership
• Experience working with engineering teams
• Strong Agile delivery experience
• Comfortable leading product discussions with internal stakeholders and external partners
• Comfortable navigating ambiguity, competing priorities and multi-stakeholder delivery
• Strong communication and stakeholder management

Desirable experience and capabilities

• Regulated environment experience
• CMS / web platform experience
• Partner / B2B2C experience
• Global product experience
• APIs and integrations exposure
• Third-party/vendor experience
• Ecommerce fulfilment understanding
• Understanding of SEO and emerging search paradigms (AEO/GEO)
• CMS / web platform experience including structured or headless content environments

Why Travelex?

To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.

Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.