Senior Business Analyst

We are a fast-growing agency looking for a superstar Business Analyst with proven eCommerce-related experience and an appetite to help to build best-in-class websites & AI solutions. AI is central to where we’re heading, and this role is right at the heart of it.

The role will require you to plan, organise and facilitate e-commerce website builds through the full project lifecycle. Our client portfolio includes well-known brands such as Topps Tiles, Oliver Bonas, and Agent Provocateur with many more clients across various different sectors including Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity. 

Alongside our e-commerce operations, we're now also delivering AI projects for established and new clients, and this role plays a leading part in that - running discovery sessions and identifying potential AI use cases across clients' business operations.

We believe that work should be fun and that as a team we produce better work when people enjoy their job and are passionate about what they do. Sounds good? Well, what are you waiting for - get your checklist out and see if it’s a good fit.

Location

We have a trendy office in a lively location near Tower Bridge and our sociable team enjoy heading out for an after-work wind-down drink. We have taken a flexible approach to remote working so that you can enjoy the best of both worlds with two days required in the office per week, on a Tuesday and Thursday. We can promise you a fun and creative place to work with a company that is growing fast so you will have plenty of opportunities to develop.

What's in it for you

You will be part of an ambitious agency, pushing the boundaries of what’s possible within AI and e-commerce. You will be working for the likes of Oliver Bonas, Topps Tiles, Agent Provocateur and lots of other exciting brands. This is a great opportunity where you can progress alongside the company and work closely with the directors.

You’ll join a welcoming, friendly team with a good sense of humour, and a company that genuinely invests in your growth - including your AI skills. Here’s what else is on offer:

• 24 days’ holiday plus bank holidays, and your birthday off
• Flexible working hours and a ‘Work from anywhere’ scheme - up to four weeks abroad each year
• A personal development scheme and real opportunities to grow your responsibilities and skills
• Frequent team lunches, breakfasts and quarterly socials
• A UK–Poland team exchange - head off together to a destination of your choice

Who are you?

Summary of responsibilities

• Collaborate with Project Managers, Account Strategists and Senior Business Analysts to gather clients’ business requirements and advise them on best practices
• Work with the scrum team to refine client briefs and supporting documentation into compelling, well-defined user stories and initial acceptance criteria
• Scope and deliver AI projects for established and new clients, from initial discovery and use-case definition through to delivery
• Champion the use of AI across the agency and in client work, helping the team identify where AI automations and workflows can add value
• Participate in product backlog refinement meetings and make sure that user stories are well defined and understood by all members of the cross-functional team
• Cooperate with other team members to design solutions that solve technical problems
• Participate in technical workshops and client meetings

Skills and experience

• Proven experience in analytical thinking;
• Basic knowledge of eCommerce and/or digital marketing systems;
• Knowledge of Magento 2/Adobe Commerce or similar eCommerce platform (BigCommerce, Salesforce, Shopware, Shopify) highly desirable;
• Basic knowledge of SOAP/REST/GraphQL APIs and general API principles with the ability to interrogate them using tools such as Postman;
• Hands-on experience with AI tools and large language models (LLMs) such as ChatGPT, Claude or Gemini;
• Experience building AI-powered automations and workflows using middleware and automation platforms (e.g. n8n, Make, Windmill) desirable;
• A genuine interest in AI and how it is reshaping business operations;
• Proficient in MS Excel (or similar) and basic knowledge of web analytics tools (Google Analytics);
• Excellent analytical, problem-solving and critical thinking skills;
• Excellent English communication skills.

If this sounds like the role for you, we can't wait to hear from you.

We are committed to diversity within our team and encourage and support females, POC, LGBTQ+ and peoples of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, but especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM.